TERMS & CONDITIONS

The Fitness Retreats is a trading name of The Fitness Education Academy Ltd. As a limited company, all customers and employees must be aware of the terms and conditions set out below as a means of protecting the health and safety of all individuals involved in activities planned and carried out by The Fitness Retreats.

BOOKING & PAYMENT

The Fitness Retreats requires a booking application form to be submitted with a 20% non-refundable deposit fee paid. By paying this fee customers are agreeing to the terms & conditions and will be emailed a ‘booking confirmation’. Customers are also agreeing that they are fit to partake in the event and they are unaware of any reason they may not be suited to take part. Failure to disclose this information on booking my result in The Fitness Education Academy cancelling the booking and withdrawing the customer from the event without refund. Customers are also agreeing to the acceptance of staff at The Fitness Education Academy to have authority to make decisions affecting the individual customers or group.

40% of the full balance is payable sixteen weeks before commencement of the event and final payment of 40% is payable 8 weeks before commencement of the event, unless agreed otherwise on confirmation of booking. Under the circumstance that the balance is not paid by the agreed dates, The Fitness Education Academy will have discretion to treat the booking as cancelled by the customer and will be able to open the space back up for re-sale.

CANCELLATION

If cancellation is made by the customer between the payment of the deposit and sixteen weeks before the event start date then the customer will not be entitled to a refund of the deposit. If a cancellation is made by the customer between the payment of the 2ndpayment and 8 weeks before the event start date then they will be entitled to a refund of the 40%. If a cancellation is made by the customer any less than 8 weeks before the event start date then the customer will not be entitled to any refund but will be offered transfer onto a later event of the same value (less the 20% deposit). Customers may also change the name on booking free of charge if they want to pass this on to someone else. If we have to cancel the event for any reason within sixteen weeks of the start date then the customer will be provided a full refund less the 20% deposit.

ACTIVITIES

Schedules will be adhered to as accurately as possible but any activities scheduled by The Fitness Education Academy over the duration of the event may be subject to change and they have the discretion to re-schedule such activities at any time for reasons they see fit.

ACCOMMODATION

Check in time is 15:00 and check out time is 11:00, unless agreed otherwise by The Fitness Education Academy. All customers shall behave in a civilized manner and shall be good neighbours, respecting the rights of the surrounding property owners. Customers shall not create noise or disturbances likely to disturb or annoy the surrounding property owners. Customers creating a disturbance of the above nature may be asked to vacate the premises immediately. Quiet hour starts at 11.30pm where outdoor noise should be kept to a minimum. Where stated in bedroom description, please be aware that you may be sharing with another person/s.

Customers shall maintain the property in a good, clean condition and leave it as such at the expiration of the event. Additionally, the customer shall use the property only in a careful and lawful manner. Customers shall pay for maintenance and repairs should they cause any damage to the property or its furnishings or should this be left in a lesser condition.

Smoking is not allowed inside the Property. Customers shown to be smoking on the premises may be asked to vacate immediately.

Customers shall hereby indemnify and hold harmless The Fitness Education Academy against all claims of personal injury or property damage or loss arising from use of the property regardless of the nature of the accident, injury, or loss. Customers expressly recognises that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of customers and that the customer should purchase their own insurance for themselves if such coverage is desired.

Illegal activity is not permitted on the premises and customers partaking in such activities will be asked to vacate the premises immediately and will not be entitled to any refund.

In the event of unexpected weather conditions or any other external factors out-with control of The Fitness Education Academy, customers will not be entitled to any refund or compensation.

Valuable possessions left behind by customers will be held for no longer than 3 months and it is up to the customer to arrange collection of these items from a place agreed by The Fitness Education Academy Ltd.

LIABILITIES

The Fitness Education Academy strongly advise customers to hold a valid travel insurance policy during the duration of the event. The Fitness Education Academy are not liable for any illnesses, injuries or the mental & physical health of the customer. Customers booking any event are accepting liability of the above and also costs for damage to property, equipment, emergency services and any other external costs incurred due to the actions of the customer.

AUTHORITY

Employees and staff at The Fitness Education Academy will use their best efforts to enhance the customer experience as best they can and customers are obliged to show respect for all other participants, property and employees of the event at all times. If a customer has shown to breach this obligation or if they have shown unfit to partake in the event then the staff may use their discretion to ask the customer to leave the premises. The customer will be liable for any costs incurred in circumstances where they have done so.

The staff may require an individual or number of persons to leave the group if any illegal act has been committed, if the customer has behaved in a way as to endanger health. safety or enjoyment of the group or staff. In the event of this action the customer involved shall be liable of any fees and will not be entitled to any refund.